Frequently Asked Questions
Everything you need to know about Karaca Home products and services.
What is the standard delivery time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes between 3 to 5 business days depending on your location.
What is your return policy for home textiles and kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags and labels are intact to receive a full refund.
Are Karaca dinnerware sets dishwasher safe?
Most of our porcelain and ceramic dinnerware is dishwasher safe; however, we recommend hand-washing items with gold or platinum gilding to preserve their luster.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Currently, we ship to a selected list of countries. You can view the available shipping destinations and calculated costs during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.